Shipping policy

Greater Toys Store Shipping Information

Welcome to Greater Toys Store. The shipment of your order is our top priority. Since most of our warehouses are internationally based, shipping and handling times may vary, and we cannot offer next-day delivery. Thank you for shopping with us! We are committed to delivering your order as fast as possible. Please review our shipping policy below:

Order Processing Time

  • Once your payment is confirmed, orders are processed within 1–5 business days.
  • Once your order has shipped, you will receive an email with tracking information.

Estimated Delivery Times

  • We ship directly from global suppliers to bring you high-quality products at the best prices.
  • Shipping from our warehouse to your destination generally takes 7–15 business days, though shipping times may vary depending on location. Orders are not shipped on weekends or holidays.

Order Tracking

  • Once your order ships, you will receive an email with tracking details so you can monitor your shipment through our website at Order Status.
  • Tracking updates may take a few days after shipping to show.
  • Please note that while most shipping partners provide tracking information, we cannot guarantee it in every order. 

Delays

  • While we strive to deliver your order within the estimated time frame, please note that delays can occur due to factors outside our control, such as customs processing, holidays, and unforeseen events. We appreciate your patience in these situations.

Shipping Rates

  • We offer free standard shipping on all orders.
  • Expedited shipping (if available) may be offered at checkout for an additional cost.

Customs and Import Duties

  • Please be aware that customs and import duties may apply depending on your country’s regulations. These fees are not included in the product price or shipping cost and are the customer's responsibility. We recommend checking with your local customs office for more information.

Important Information

  • We are not responsible for delays due to customs, natural events, or incorrect shipping addresses.
  • In rare cases, items in the same order may arrive separately, depending on our supplier’s warehouse location.

Questions or Concerns?

If you have any questions or concerns about your order, please don’t hesitate to contact our customer support team at info@greatertoys.com. We are here to help and make things right!

We appreciate your understanding and patience as we work to deliver your order as quickly and efficiently as possible!